Privacy Policy MrTelehealth
Effective Date: January 1 2026
MrTelehealth is committed to protecting the privacy and security of patient and visitor information. This Privacy Policy describes how information is collected, used, and protected when individuals access the MrTelehealth website or telemedicine services.
Information We Collect
Personal Information
We may collect the following information when you use our services:
Name
Date of birth
Address
Email address
Phone number
Insurance information
Identification Information
Health Information
When you receive medical services through MrTelehealth, we collect medical and health information necessary to provide care. This may include:
Medical history
Symptoms
Medications
Allergies
Treatment plans
Clinical notes
This information may be considered Protected Health Information (PHI) under HIPAA.
Technical Information
When visiting the website we may collect:
IP address
Browser type
Device information
Website usage data
Cookies and analytics data
How We Use Information
Information may be used to:
Provide telehealth medical services
Schedule and manage appointments
Communicate with patients regarding care
Send prescriptions electronically
Process payments
Verify insurance eligibility
Improve website performance
Maintain legal and regulatory compliance
SMS/Text Messaging
MrTelehealth offers an SMS/text messaging program to provide appointment reminders, service updates, promotional communications, and other informational messages related to healthcare services.
Opt-In: By submitting your phone number through our website, intake forms, or other sign-up methods and providing consent, you agree to receive recurring SMS/text messages from MrTelehealth. Consent to receive text messages is not required as a condition of purchasing any goods or services.
Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message and will no longer receive SMS communications from MrTelehealth unless you re-subscribe.
Help:For assistance, reply HELP to any message or contact us at mrtelehealthrx@gmail.com.
Message Frequency: Message frequency varies.
Costs: Message and data rates may apply. Please contact your wireless carrier for details regarding your text messaging plan.
The original policy had no mention of SMS. A2P registration requires an explicit description of the SMS program, opt-in method, and message
frequency. A new section was added covering: program description (appointment reminders, service updates, promotional and informational
messages), opt-in disclosure (submitting phone number + consent, not required for purchase), opt-out (reply STOP), help (reply HELP or email
mrtelehealthrx@gmail.com), frequency (varies), and cost (message and data rates may apply).
Sharing of Information
We may disclose Protected Health Information to healthcare providers directly involved in your treatment and to HIPAA-compliant technology vendors that support our telehealth platform, solely for the purpose of delivering care. Information is disclosed only as necessary to provide services or comply with legal requirements.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
This is the most sensitive change. GHL reviewers scan for keywords — ‘share,’ ‘sell,’ ‘affiliate,’ ‘third-party’ — and flag any language implying
broad data distribution unless properly disclaimed.
Original language:
“We may share information with: Licensed healthcare providers involved in patient care / Technology vendors supporting telehealth platforms /
Information is shared only as necessary to provide services or comply with legal requirements.”
Problems identified:
“Share information with” — The word “share” with unqualified “information” implies mobile numbers and opt-in consent data could be included. This is exactly what
carriers prohibit. “Licensed healthcare providers” / “Technology vendors” — Described in general terms without limiting purpose, leaving open the interpretation
that user data (including phone numbers) flows to unspecified parties for unspecified reasons.
Corrected language:
“We may disclose Protected Health Information to healthcare providers directly involved in your treatment and to HIPAA-compliant technology
vendors that support our telehealth platform, solely for the purpose of delivering care. Information is disclosed only as necessary to provide
services or comply with legal requirements.”
Why each change matters:
| Original | Updated | Reason |
|---|---|---|
| “Share information with” | “Disclose Protected Health Information to” | “Disclose” is legally precise (controlled release, not open sharing). “Protected Health Information” scopes to HIPAA medical data only — phone numbers and SMS opt-in consent are excluded by definition. |
| “Licensed healthcare providers involved in patient care” | “Healthcare providers directly involved in your treatment” | “Directly involved in your treatment” limits to providers actively treating the specific patient, not a general provider network. |
| “Technology vendors supporting telehealth platforms” | “HIPAA-compliant technology vendors that support our telehealth platform” | “HIPAA-compliant” signals vendors are privacy-bound. Singular “our platform” narrows scope vs. plural “platforms.” |
| (no purpose limitation) | “Solely for the purpose of delivering care” | Explicit purpose restriction. Makes clear data is not shared for marketing, analytics, or other purposes. |
The tightened sharing language and the mobile disclaimer paragraph now work together consistently. Without the rewrite, a reviewer could see a contradiction: the general statement implies broad sharing while the disclaimer below says mobile info won’t be shared.
Mobile Information Disclaimer
GHL requires this exact clause to pass A2P verification. The following was added:
“No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in
support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and
consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.”
The extended version (including the opt-in data exclusion sentence) is required because the policy mentions sharing information with other parties. Per GHL
documentation, any policy that references sharing personal information must include this additional sentence.
HIPAA Compliance
MrTelehealth complies with applicable privacy and security standards established under the Health Insurance Portability and Accountability Act (HIPAA). Protected health information is maintained in accordance with federal privacy requirements.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal and health information from unauthorized access, disclosure, or misuse.
Patient Rights
Patients may have the right to:
Request access to their medical records
Request corrections to inaccurate information
Request restrictions on certain uses or disclosures
Receive a copy of their health information
Requests may be submitted using the contact information listed below.
Cookies and Website Tracking
The website may use cookies and analytics tools to improve functionality and understand user behavior. Users may adjust browser settings to refuse cookies if preferred.
Changes to This Policy
MrTelehealth may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
Contact Information
If you have questions regarding this Privacy Policy, please contact:
MrTelehealth
mrtelehealthrx@gmail.com
HIPAA Notice of Privacy Practices
Effective Date: January 1, 2026
This notice describes how medical information about you may be used and disclosed and how you can obtain access to this information.
Our Responsibilities
MrTelehealth is required by law to:
Maintain the privacy of protected health information
Provide this notice explaining our legal duties and privacy practices
Follow the terms of this notice currently in effect
Uses and Disclosures for Treatment
We may use and disclose medical information to provide, coordinate, or manage your healthcare services. This includes communication with physicians, healthcare professionals, pharmacies, and other providers involved in your treatment.
Payment
Medical information may be used to obtain payment for services. This may include submitting claims to insurance companies or verifying coverage.
Healthcare Operations
We may use health information for operational activities including:
Quality improvement
Medical review
Staff training
Compliance monitoring
Other Permitted Disclosures
We may disclose health information when required by law including:
Public health reporting
Legal proceedings
Government investigations
Law enforcement requests where permitted
Patient Rights
You have the right to:
Request access to your medical records
Request amendments to your records
Receive an accounting of disclosures
Request confidential communications
Request restrictions on certain disclosures
Complaints
If you believe your privacy rights have been violated, you may file a complaint with MrTelehealth or with the U.S. Department of Health and Human Services. Filing a complaint will not affect your care.
Contact Information
MrTelehealth
mrtelehealthrx@gmail.com